Privacy Policy

Purpose

At Utools Technologies LLC, the privacy of our customers is a foundational element of our operations. This Privacy Policy outlines our practices regarding the collection, use, and protection of personal information for individuals ("you") who engage with our services through our websites and applications, including but not limited to habi.ae, utools.ae, and our web application app.habi.ae (collectively referred to as the “Services”).

Our Services, prominently featuring Habi, are designed to streamline the management and execution of tenancy contracts. Habi facilitates the creation, detailing, sharing, and electronic signing of tenancy agreements, tailored to the needs of our users within the real estate domain. Please be aware that this Privacy Policy does not extend to any third-party websites or applications that may be accessible through our Services. We urge you to review the privacy policies of any such third-party platforms before engagement.

1. Collection of Personal Information

You have options regarding your interaction with our websites and applications, as well as the provision of your personal information to us. However, withholding certain personal information may limit your ability to fully utilize the functionalities of our Services. For instance, without providing a complete profile, you might not be able to create or sign tenancy contracts within Habi. To learn more about the choices available to you, please refer to Sections 5 of this Policy.

Personal Information We Collect from You. You provide us with personal information about yourself when you:

• Register or log in to your Habi account.
• Create or edit your landlord, tenant.
• Create or edit a property listing.
• Create, edit, or electronically sign a tenancy agreement.
• Confirm or decline participation in a tenancy agreement.
• Reach out to customer support.
• Participate in user surveys.

You also provide us with personal information about others when you use parts of our Services, such as when you:

• Add co-owners to your property listings.
• Enter tenant names or email addresses.
• Enter landlord names or email addresses.
• Engage in or initiate the electronic signing process for a tenancy contract.
• Refer friends to use Habi.

While you have the choice not to provide personal information, please note that withholding certain information may impact your ability to fully engage with our Services. For detailed information on the choices you have regarding your personal data, please see Section 5 of this Policy.

Examples of the categories of personal information you may provide are:

• Identifiers and Contact Information.This includes your full name, nationality, date of birth, email address, mailing address, and phone number, as well as electronic signatures you utilize within the platform.
• Personal Identification Numbers and Documents.This includes government-issued identification numbers such as Emirates ID and Passport Number, along with copies of these identification documents including visas and other personal documents.
• User-Generated Content.This includes your profile picture, photographs of properties, and digital copies of tenancy contracts and floorplans you upload or create through Habi.
• Company Information.If you're using Habi on behalf of a company, this may include your company's name, trade license number, and a copy of the company license.

Please note that this list is not exhaustive, and we may collect additional types of information as necessary for the provision of our services.

Please be aware that Habi does not verify the information provided by users regarding other parties in the contract. Users are responsible for ensuring they are legally authorized to share that information and that such sharing adheres to all relevant laws and regulations.

2. Use of Personal Data

In general, we use your personal data to provide, maintain, and improve our Services, develop new Services, and market our products and Services. Guided by our commitment to privacy and legal compliance, we manage personal data for various specific purposes:

• To Facilitate Rental Management.We use personal data to support the functionalities of our rental management platform. This includes creating and managing tenancy contracts, organizing property-related documents, and presenting your tenancy information in a user-friendly manner.
• To Personalize Services and Communication.Your information helps us tailor our services and communication to your needs. This might involve sending reminders, updates, and notifications relevant to your use of the platform.
• Improvement and Development of Services.Feedback and user data are vital for enhancing functionality and user experience on Habi. This includes developing new features that meet user needs and preferences.
• Security and Legal Compliance.Personal data is utilized to ensure the security of our platform and to comply with legal and regulatory requirements.

We handle all personal data with a commitment to privacy and data protection, ensuring that our users’ information is used responsibly and appropriately.

3. Sharing of Personal Data

Habi's commitment to privacy is fundamental, and we share your personal data only as necessary to facilitate the rental management process and in accordance with applicable laws. Here’s how we share data:

• Between users.Essential personal details and documents required for tenancy agreements are shared between tenants and landlords through Habi. This includes sharing information within tenancy contract PDFs and on lease summary pages, ensuring both parties have access to necessary data, such as identification details and property documents like the Title Deed. Information and documents shared reflect the details that were current at the time of the lease agreement's signing.
  When you invite another user to participate in a lease as a tenant or co-owner, Habi facilitates this by allowing you to input their email address. If the invited user already has an account on Habi, their name may be visible to you. This fosters a streamlined process for inviting participants to leases and managing property ownership.
• Service Providers.To support the operation and improvement of our services, we share data with trusted service providers who perform various functions, such as hosting services, data analytics, and customer support. We have contracts with our service providers with applicable privacy and data protection language and controls that require the safeguarding and lawful and proper use of your personal information.
• Legal Compliance and Safety.We may disclose personal data to comply with legal obligations or to respond to lawful requests from public authorities. This includes sharing information for safety, fraud prevention, and legal proceedings.

We are dedicated to maintaining a transparent approach to how we share data, emphasizing the importance of privacy and security in all our operations. Habi does not independently verify personal information provided by users but facilitates its secure and appropriate use within the platform's functionality.

4. Storage of Personal Data

We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.

• Duration of Storage.Personal data is stored for the duration of your use of our services, and until you request the deletion of your data.
• Account Deletion and Data Erasure.Upon receiving a request to delete an account, Habi will erase or archive the personal data associated with that account, except where we are required to retain certain information due to legal or regulatory obligations, or for safety, security, and fraud prevention purposes.
• Compliance and Legal Obligations.In cases where technical limitations prevent deletion or anonymization, we implement measures to safeguard personal information and restrict its active use.
• Request for Non-use. Should you wish to request that we no longer use your information to provide services, you are encouraged to contact us as specified in this privacy Policy.

Habi is dedicated to ensuring that your personal data is handled with care and respect, aligning with our privacy principles and legal standards.